Privacy Policy
This policy explains what Mobilens collects, how we use app and account data, how we secure it, and what rights customers can exercise.
Effective date
April 15, 2026
Need help?
Questions about these terms or how Mobilens handles data can be sent to privacy@mobilens.com.
Overview
This Privacy Policy describes how Mobilens collects, uses, stores, and shares information when you visit our website, create an account, connect app-related sources, or use our analytics services. Mobilens is designed for businesses that manage mobile apps and need clearer reporting across App Store, Google Play, and related workflows.
We aim to operate in a way that supports applicable privacy obligations, including GDPR and CCPA-style rights. The exact rights available to you may depend on your location and relationship with Mobilens.
Information We Collect
We collect information you provide directly, information generated through your use of the service, and limited technical data needed to secure and improve the platform.
- Account information, such as your name, work email address, password hash, company details, and subscription status.
- App-related data you provide or authorize us to process, such as App Store or Google Play listing URLs, app metadata, ratings, reviews, release signals, and report preferences.
- Usage and device data, such as log events, browser type, IP-derived region, pages visited, and actions taken within the service.
- Communications you send to us, including support messages and feedback.
How We Use Information
We use personal and business data to operate Mobilens, authenticate users, generate reports, and communicate with customers. This includes using your information to deliver weekly analytics summaries, highlight rating or review changes, and surface product insights relevant to your connected apps.
We may also use information to secure the service, prevent abuse, troubleshoot performance issues, comply with law, and improve our features, models, and reporting quality.
Storage & Security
Mobilens stores customer account data and app analytics records in PostgreSQL and related secure infrastructure operated by trusted service providers. We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration.
No internet service is perfectly secure, so we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us promptly if you suspect unauthorized use.
How We Share Information
Mobilens does not sell your personal information to third parties. We share information only as needed to provide and support the service, comply with law, or protect rights and safety.
- Service providers that help us host infrastructure, process payments, monitor performance, or support customer communications.
- Professional advisers or authorities where disclosure is reasonably necessary to comply with law, enforce agreements, or respond to lawful requests.
- Successors in connection with a merger, acquisition, financing, or sale of assets, subject to customary confidentiality protections.
Your Rights & Choices
Depending on your jurisdiction, you may have the right to access, correct, delete, export, or restrict certain personal data that Mobilens holds about you. You may also object to certain processing activities or withdraw consent where processing is based on consent.
To exercise privacy rights, contact us at privacy@mobilens.com. We may need to verify your identity before fulfilling a request. Authorized agents may submit requests where permitted by law.
- Account deletion requests may include deletion or anonymization of associated workspace data, subject to legal or contractual retention requirements.
- Data export requests will be fulfilled in a commercially reasonable format where feasible.
- You can opt out of non-essential marketing communications by using the unsubscribe link or contacting us directly.
Retention
We retain information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information, the sensitivity of the data, and whether the account remains active.
When information is no longer needed, we delete it or de-identify it using reasonable measures.
International Transfers & Contact
Mobilens may process information in the United States and in other countries where our service providers operate. When required, we use appropriate safeguards for cross-border transfers.
If you have questions about this Privacy Policy or our privacy practices, contact privacy@mobilens.com. We may update this policy from time to time and will post the updated version with a new effective date when material changes are made.
Next step
Explore the product, then create your Mobilens workspace when you are ready to connect your apps.